Last updated: September 22, 2026 | Version 2.0 | Applies to all services provided by HOSTING B2B LTD (HE410139, Larnaca, Cyprus) (“HostingB2B”, “we”).
This policy explains how services are cancelled, when refunds are available, what happens if an invoice is not paid, and what happens to your data when a service ends. It forms part of our General Terms and Conditions and, where you have signed one, your Master Services Agreement. If this policy and a signed agreement conflict, the signed agreement prevails.
- Cancellation requests must be submitted through the client portal at my.hostingb2b.com (Services → Request Cancellation) from the registered account. Requests by email, chat or telephone are not accepted, because we must be able to verify that the request comes from the account holder.
- To avoid renewal, submit the request at least 14 days before the renewal date (30 days for services under a signed Master Services Agreement). Requests received after that point take effect at the end of the following billing period, and the renewal invoice remains payable.
- You may choose Immediate cancellation (the service is terminated within 24 hours of the request) or End of Billing Period. Either way, fees already paid for the current period are not refunded except as stated in section 2.
- Services purchased for a committed term (for example, 12 months) may be cancelled early, but the fees for the remainder of the term remain payable in full.
- Cancelling a hosting service does not cancel add-ons, domains, SSL certificates or licences ordered with it. Each must be cancelled separately.
- 7-day refund on new shared and reseller hosting plans. If you are not satisfied with a newly ordered shared or reseller hosting plan, request a refund through the portal within 7 days of the order and we will refund the hosting fee. This applies once per client.
- Refunds are made only to the original payment method and only for payments made by credit or debit card. Payments by bank transfer, cryptocurrency or account credit are refunded as account credit.
- Not refundable under any circumstances: domain registrations, transfers and renewals; SSL certificates; software licences; setup and installation fees; dedicated servers, VPS, cloud, colocation and GPU services; managed services; iGaming and other regulated-sector hosting plans; any service where our costs to third parties have been incurred; and renewal payments.
- Service credits under a service level agreement are applied against future invoices and are not paid out in cash.
- Invoices are payable by the due date shown on the invoice. Automatic reminders are sent before and after the due date.
- If an invoice remains unpaid 7 days after its due date, we may suspend the affected services. During suspension your data remains in place and can be restored on payment of the outstanding amount and any reactivation fee shown on our rate card.
- Interest may be charged on overdue amounts at 8% per annum above the European Central Bank reference rate, together with reasonable collection costs.
- If an invoice remains unpaid 30 days after its due date, we may terminate the affected services on 14 days’ written notice to the registered email address. Termination for non-payment does not relieve you of the amounts owed.
- For colocated equipment, our Data Centre Hosting terms (Annex A2) set out the notice we give before treating equipment as abandoned and the steps we take before disposal.
- If you believe an invoice is wrong, raise it with us through the portal within 60 days of the invoice date. We will respond within 5 working days. Invoices not disputed within 60 days are treated as accepted.
- A chargeback or payment reversal initiated without first raising a dispute with us is a breach of your agreement. On notice of a chargeback we may suspend the affected services until the matter is resolved, and an administrative fee of EUR 100 per chargeback applies in addition to the disputed amount.
- Suspension for a payment dispute affects the service, not your data: your data is retained and remains retrievable under section 5 once the outstanding amount is settled. Repeated or fraudulent chargebacks entitle us to terminate the account.
- When a service is cancelled or terminated for any reason, your data on that service is kept available for retrieval on a read-only basis for 7 days from the termination date, provided all outstanding amounts have been paid. Retrieval is through the service’s standard interfaces at no charge; assisted export is available at our rate card.
- After the 7-day period your data, including backups we hold for that service, is permanently deleted in accordance with our Information Deletion Policy and cannot be recovered. A deletion confirmation is available on request.
- Unless you have purchased a backup service, we do not hold backups of your data and you are responsible for maintaining your own. Please retrieve everything you need before cancelling.
- Data on colocated equipment you own is not accessed or deleted by us; the return of your equipment is governed by Annex A2.
- We may terminate a service on 30 days’ written notice where we cease to offer that service generally or can no longer provide it at its location for reasons beyond our control. Pre-paid fees for the unexpired period are refunded.
- We may terminate a service on 14 days’ written notice for a material breach of your agreement or our Acceptable Use Policy that is not remedied within that period, or immediately where the breach cannot be remedied.
- We may suspend or terminate immediately where continued provision would breach the law, a court or regulatory order, or a sanctions regime, or where your use presents a material risk to our network, other clients or third parties. In all cases section 5 continues to apply to your data.
- We may revise the price of a service on 30 days’ written notice, effective from the next renewal date of that service. You may cancel before the renewal date if you do not accept the new price.
- Where a third party increases costs we cannot control — energy, carrier, licence or regulatory charges — we may pass the increase through on 30 days’ notice with evidence of the increase.
Where a client is a financial entity within the scope of Regulation (EU) 2022/2554 (DORA) and has executed Annex A5 (DORA ICT Third-Party Services Addendum) to its Master Services Agreement, the termination rights, notice periods, suspension safeguards, data-return and transition provisions of that Annex prevail over sections 3 to 7 of this policy. Clients holding gaming licences are additionally subject to Annex A4 of the Master Services Agreement.
We may update this policy from time to time. Changes take effect 30 days after publication on this page and notification through the client portal. Clients under a signed Master Services Agreement are bound by the version identified in their Service Order Form until they agree otherwise in writing.
Billing and cancellations: [email protected] · +357 24 205888 · Client portal: my.hostingb2b.com
Hosting B2B LTD is a Company registered in Cyprus with Company number HE410139 and VAT CY10410139C
- Stratigou Timagia Avenue 18, Omega Business Center 2nd Floor, 6047, Larnaca/Cyprus
- +357 24 205888
- admin[at]hostingb2b.com
- sales[at]hostingb2b.com
© 2026 All Rights Reserved. HostingB2B
Hosting B2B LTD is a Company registered in Cyprus with Company number HE410139 and VAT CY10410139C
- +357 24 205888
- +357 96 881688
- admin[at]hostingb2b.com
- sales[at]hostingb2b.com
© 2026 All Rights Reserved. HostingB2B