Technical Support Engineer (L1 / Hosting Support)

Location: Larnaca / Cyprus  (Hybrid or On-Site)
Industry: Cloud Hosting, iGaming, MSP, Cybersecurity
Reports To Technical Team Leader

Job Overview

We are looking for a Customer-focused, technically capable engineer who will handle day-to-day support tickets, assist customers with hosting-related issues, and work closely with our Technical Lead & Pre-Sales Engineer.

You will support:

HostingB2B clients (Colocation – Dedicated Servers, VPS Hosting, WordPress Hosting, Email Hosting, CP/WHM, DNS, Migrations, Web Troubleshooting, Maintenance Services tasks.

This is an excellent position for someone who wants a career in cloud hosting, with opportunities to grow into L2, SysAdmin, or Pre-Sales roles.

Key Responsibilities

 Client Support (L1)

• Respond to support tickets via WHMCS & email
• Resolve basic hosting issues (DNS, email, SSL, FTP, cPanel, backups)
• Diagnose and troubleshoot WordPress issues (plugins, errors, migrations)
• Assist clients with website or server-related questions
• Escalate L2/L3 issues to the Technical Lead when needed

 Hosting & Server Operations

• Basic VPS checks and troubleshooting
• Monitoring alerts and reporting abnormalities
• Support customers with server credentials, login issues, and configuration help

 Managed Services (as needed)

• WordPress updates
• Plugin and theme troubleshooting
• Basic server maintenance tasks

 Internal Collaboration

• Work with Operations on onboarding support tasks
• Assist Sales with simple technical clarifications
• Maintain accurate ticket notes and follow our SOPs

Required Skills & Experience

Must-Have

• 1–3 years of experience in technical support (hosting, MSP, or IT)
• Understanding of:
  • cPanel / WHM
  • DNS (A, CNAME, MX, TXT, SPF, DKIM)
  • Email troubleshooting
  • FTP, SSH basics
  • SSL management
• Basic Linux knowledge (CentOS/Ubuntu)
• Experience with WordPress website support
• Good written & spoken English

Nice-to-Have

• Experience with WHMCS
• Familiarity with VPS, virtualization, or cloud platforms
• Basic MySQL troubleshooting
• Exposure to cybersecurity fundamentals
• Experience supporting iGaming or high-compliance clients

Soft Skills

• Strong communication skills
• Ability to explain technical topics in simple terms
• Attention to detail
• Team player
• Ability to work under pressure
• Customer-first mindset

What We Offer

• Competitive salary
• Career growth into L2 or SysAdmin levels
• Training from a highly experienced Technical Lead
• Exposure to enterprise iGaming hosting environments
• Fast-growing company with international clients
• Great team culture and modern hosting stack
• Hybrid work option

How to Apply

📧 Email: [email protected]
💼 Or apply directly through LinkedIn.